BPO

BPO (business process outsourcing) is the process of outsourcing another company to handle business activities for you. In other words it is called IT Enabled Services (ITES).

BPO-Business Process Outsourcing is emerging with the exciting job opportunities for the youth in India. It has high employability with international working environment and great salary packages.

Key to Success

To be successful as a BPO Professional you should have/ develop:

Excellent communication
Team work
Command over written words

Scope and opportunities

It has the high job probability in BPO as several countries such as the US and the UK mostly prefer to outsource their jobs to countries like India, Bangladesh, Pakistan and other Asian countries. A fresher can look for the jobs on the internet websites for the position of a Process Executive. An experienced IT professional or another professional wanting to join the BPO industry, may check for positions in the following divisions: Operations Management, Content Management, Research and Analytics, Legal Services, Training and Consultancy and Data Analytics.

Lifestyle & Social Status

Hard work
Shift time
Perfection Attitude

Job Profile

Normally all BPO organisations provide two kind of services – outbound and inbound.

Provide quality assistance with the help of perfect documentation, faxes, e-mails to a receiver and caller.

Skill Sets

Good communication
Patience
Convincing skills
Analyzing skills

Work Value

Learn about various cultures & Life styles
In House jobs

Current Job Scenario

The Starting salary of any BPO employee will be between Rs. 7,000 and Rs. 20,000. The salary varies from the complexity of the work and the shift requirements of the job offered. The rapid escalation of this industry has made it possible within a few years’ time; one can become a team lead or a group lead. All that counts is good performance.

Top Recruiters

According to NASSCOM, a well known regulatory body in India, the top 10 BPO so far is:

1. Genpact
2. WNS Global
3. IBM Daksh
4. Aditya Birla Minacs Worldwide
5. TCS BPO
6. Wipro BPO
7. First Source
8. Infosys BPO
9. HCL BPO
10. EXL Service Holding

Course Synopsis

There are no formal courses, but in house training is given by all BPO’s as per their needs. No formal graduation is needed but any 12^th pass is sufficient to enter. There is no age limit but early entry helps for progress. Graduation entry gives you maturity but you can even complete it externally while working.

Career prospect